Terms & Conditions

Returns

If you change your mind and decide you no longer want your Tyre Glider, or if in the unfortunate event that your Tyre Glider is faulty, we’re happy to offer you your money back or a replacement.

Non-Faulty Goods

  • If you need to return your Tyre Glider, we’ll happily offer a refund as long as this is within 28 days of delivery.
  • You’ll need to return your item unused and in their original packaging along with proof of purchase. This does not affect your statutory rights.
  • Please contact our team at info@tyreglider.co.uk within 28 days of delivery to arrange return. We will endeavour to respond to your email within 3 working days.
  • At Tyre Glider we praise our commitment to our carbon footprint and reducing paper waste, therefore your email order number will serve as your proof of purchase and will need to be included in any correspondence.
  • We recommend you use a trackable service and getting proof of postage when returning the item.

Faulty Goods

  • Please contact our team at info@tyreglider.co.uk within 28 days of delivery to arrange return. We will endeavour to respond to your email within 3 working days.
  • At Tyre Glider we praise our commitment to our carbon footprint and reducing paper waste therefore your email order number will serve as your proof of purchase and will need to be included in any correspondence.
  • We recommend you use a tracking delivery service and  proof of postage when returning the item.
  • Please try to use the original packaging when sending your item back and ensure return is securely packaged.

Please note:

  • For all returns not found faulty, the buyer is responsible for the return postage costs however, if you’re returning a Tyre Glider found to be faulty, we’ll refund the delivery postage paid once we’ve received the item and checked the fault.
  • Please note initial return costs made are at the customers’ own expense.
  • Please keep your proof of postage until we’ve confirmed your refund has been processed.
  • Tyre Glider cannot be held responsible for any damage or loss during return.
  • We recommend using a trackable service and obtaining proof of postage.
  • Any faulty or damaged Tyre Gliders, refund will be at the discretion of the Management Team
  • If fault is agreed, we will happily refund your payment onto the card you paid with or, if we are able to, offer an exchange
  • It’s at Tyre Gliders discretion whether to accept a return if you don’t have proof of purchase.
  • Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

Terms and conditions

  1. Supplier identification

www.tyreglider.co.uk is a site operated by Tyre Glider.

Products sold via website are done so under licence to Tyre Glider Ltd.

We are registered in UK under company number 13722061 and with our registered office at Britannia House, Caerphilly Business Park, Caerphilly, United Kingdom, CF83 3GG.

Tyre Glider Ltd covered by Public Liability, Product Liability and Cyber Insurance.

Tyre Glider is subject to Patent Application, Number 2105973.8

Tyre Glider is design protected, number 6144141

Tyre Glider name is trademarked under Class 8 as Tyre Glider and TYRE GLIDER

 

  1. Privacy Policy & Cookies

Please see our  Privacy Policy

  1. Product information

Tyre Glider should be used correctly following instructions supplied via the website and social media channels.

  1. Right to cancel

All customers have the right to cancel their orders under The Distance Selling Regulations which gives consumers extra protection when buying online. Specific legislation here that applies is regulation of The Distance Selling Regulations.

You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of 14 working days, beginning on the day after you receive the goods.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error, or the item is damaged or defective) as soon as possible once you have cancelled the contract.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

You will not have any right to cancel a purchase for the supply of any of the following goods:

for the supply of goods the price of which is dependent on fluctuations in the financial market which cannot be controlled by the retailer.
for the supply of good made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
for the supply of audio or video recordings or computer software if they are unsealed by you.
for the supply of newspapers, periodicals or magazines.
for gaming, betting or lottery services.

  1. Notices

All notices you send us must be sent to the contact details on this site Contact – Trade – Tyre Glider . We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.) In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees.

  1. Conclusion

These terms are governed by Welsh law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by Welsh law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.

Privacy Policy & Cookies

The website is owned by Tyre Glider Ltd Director Kevin Baker and the data controller is Tyre Glider Ltd.

Contract execution
Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.

Email newsletter
If you sign up to our newsletter, we may use your email address to send you information about products or services.
You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.

Cookies & monitoring
A cookie is a small text file that we store on your device. Our website uses cookies to distinguish from other users of your website. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible. We may use services such as Google Analytics or Facebook Ad’s Manager for these purposes

Strictly necessary cookies – These are cookies that are essential to the operation of our website.
Analytical/performance cookie – These cookies allow us to recognise and count the number of visitors to our website.
Functionality cookies – These cookies are used to recognise you when you return to our website.
Targeting Cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed.

We may monitor traffic to our site and collect the following information:

The IP address of your computer.
The referring website from which you have got to our website from.

The reasons for this are:

– To make ongoing improvements to our website based on this data.
– To see our most popular sources of business.
– Disclosure of personal data

We may disclose your personal data:

– To other companies within our group.
– If we sell our business.
– To agents and service providers.
– In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cybercrime or to protect the website, rights, personal safety of person/s.
– We may also disclose aggregate statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.
– We may also use upload your data to third party websites such as Facebook to allow us to run targeted ads.

If you are concerned about your data, you have the right, subject to the payment of a small fee to request access to personal data which may hold or process about you.

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